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In terms of my experience, I can’t fault any part of the inspection process! Everyone I dealt with was very friendly and accommodating. Rod(ney) was very friendly and very knowledgeable, with clear experience within the industry. (The) inspection reports were easy to understand with thorough feedback.
Great customer service from the initial phone call through to the delivery of the report. Thank you!
(Tim was) very punctual and messaged me prior to arrival. (He) carried out the inspection in a very professional manner. The lady at the initial phone call was very helpful and polite and made very pleasant conversation!
(It is) worthwhile to get (an) independent expert inspection. Certainly finding more things to rectify than we would have. It just provides peace of mind and takes out potential regrets later on. Even if the inspection has been positive with only minor items noted, it gives reassurance about the builder’s and tradies’ competence.
Rodney has covered all the areas of concern with expertise. (I) was very happy with The Home Inspection Hub and would definitely recommend The Hub to family and friends.
Thanks for the report. Rodney has called and discussed the details of the report confirming the high standard of work being delivered by our builders. We have one more inspection by Rodney for the handover stage. We are very happy with the service provided by Home Inspection Hub. We would have no hesitation in recommending Home Inspection Hub to anyone looking to have professional inspections with detailed photographic reports on a new house build.
I spoke to Martin prior to the inspection to highlight some concerns that I had which he addressed in the report. All other aspects of the report covered items I had already considered as well as a number of items that I had not thought about, so the additional information was very useful indeed. I have referred many clients over the years who have equally been happy with the service. I will definitely use you again and continue to make referrals with confidence!
(It was a) peace of mind decision to have a qualified and independent expert to verify that all is above board. The inspector is very diligent and knowledgeable. Communication is fast and informative while (the) report is easy to understand.
(The Hub are) prompt, punctual, professional and sent my report/placed a follow-up call as promised. Great!
Thank you for organising my pre-purchase inspection so promptly over the holiday period at short notice, and then returning the report very quickly as well. Very much appreciated. The service has been excellent both for this inspection and for previous inspections. Will be recommending your services.
(The Home Inspection Hub are) very professional, (have a) good work ethic, good customer service and Peter was comfortable to talk with. I was very satisfied with your service and would happily recommend The Home Inspection Hub to friends and family!
Peter did an excellent job – he inspected each item thoroughly and forwarded the report promptly. Great work and excellent service. I definitely recommend it. Thank you.
Rodney was excellent to deal with. I would certainly recommend him to others!
Thank you very much for (the) fantastic service, and for putting me at ease during a stressful couple of days. (I was) very happy with the customer service – all my questions were answered in a friendly manner and the report was made promptly.
Timothy was very responsive and accommodating. (My) report was received (the) same day of (the) inspection. Very happy with service!
I will definitely keep The Home Inspection Hub in mind for these type of services. I really appreciate your prompt & friendly service. You are definitely a pleasure to communicate with and I would not hesitate in recommending your service -thanks again!
Hi! I’d like to express my idea that Alan is a excellent specialist for his job. He came to my house the second time to get some more details of the constructional problems and meet the technician who did leak detection that day. His professional Expert Witness Statement to VCAT is great. I believe it helps me a lot. I was a little surprised that he was working with full of energy in consideration of his age. I appreciate all of his work on my house. Thank Alan again. Thank all of your staff members. Best regards Zheng
It was great! The Home Inspection Hub provided a professional and prompt service, highly recommended!
Very satisfied with the service from The Home Inspection Hub. The process was easy, my inspector Martin arrived on time to the appointment and I received the advice I needed on how to deal with the defects identified. I would be happy to refer The Home Inspection Hub to friends and family.
Natasha and her team went over and above in their efforts to get our pre-purchase home inspection done within a very tight timeframe. Thank you – this gave us the assurance to proceed with the contract.
Dear Timothy and The Home Inspection Hub Team Just a little note to thank you so much for your prompt and professional attention to our enquiry. We were thrilled with the service provided by you and will not hesitate to recommend you both in future. With kind regards Lois & Michael
This was the best money I spent on our new home build! Rodney our inspector was thorough and provided excellent, timely reports, and was always willing to discuss and explain the defects in ‘layman’s terms’ so I could pass on to our site supervisor. I recommend anybody building with a volume builder to engage The Home Inspection Hub for independent building inspections. I would rate Rodney as a 10 out of 10 and The Home Inspection Hub the same as I was kept informed of the process all of the time.
I was really impressed with the quick turnaround, admirable response time and customer service, as well as the friendly service and detailed report. I have referred your services to a few people – hopefully you get some more business from the referrals!
I was very satisfied with the Hub’s prompt reply to my request. I found the booking process easy and the Hub’s customer service friendly. My inspector Alan was on time to the appointment too. I am definitely happy to refer The Home Inspection Hub to friends and family!
‘Please pass on to Rodney my thanks for the Frame Inspection report. He kept me informed regarding what was taking place at all times, which was very reassuring. I am very pleased with the service, documentation and report your company has provided, which is so professional and informative. Thank you!’
‘Jeff Barnden was very helpful. I was delayed for the appointment by 30 min due to an unscheduled meeting at work and Jeff was not worried by my lateness – thank you! I would be happy to refer The Home Inspection Hub to friends and family’.
‘I was very happy with the friendly service from The Home Inspection Hub. The booking process was easy and the price was affordable, and my inspector Peter was on time to the appointment. Peter took the time to call me and discuss the inspection results prior to providing a comprehensive written report, and he provided quality advice on how to deal with any defects. I would happily recommend The Home Inspection Hub to family and friends.’
‘It was Christmas Eve and my loan was approved late on the 23rd of December. So I was ready to purchase at a really tricky time of year. The Home Inspection Hub was able to inspect the apartment and complete the report just before they broke up for Christmas break. They were extremely nice and helpful as well.’
‘Recently I had reason to engage The Home Inspection Hub after work was done to my roof by a questionable tradesman. My first point of contact was with Natasha who was very understanding and caring. The service I received was timely and I was presented with a very detailed and easy-to-understand report by Rohan, who was thorough and very courteous. I would highly recommend the services of The Home Inspection Hub to anyone who is need of a building inspection, and would definitely use The Home Inspection Hub again. Many thanks and best wishes to all the team.’
‘Friendly service. Our report was explained in ways we could understand. When issues were rectified, we were able to have the same inspector out to re-look at things. Highly recommended!’
From first point of contact, through to final, our experience was outstanding. The receptionist team were very friendly and informative together with our inspector, communication was excellent, appointment scheduling was extremely prompt, all of them were professional, our report was clearly explained and would highly recommend the team at The Home Inspection Hub. Thank you!
I decided to obtain a special purpose report due to delays in having the builder rectify defects. Paul Jackson was very good at explaining the tolerances with the report clearly showing where defects exceeded the building tolerances and referencing the relevant code. I would recommend their service to other without hesitation.
Glenn Newling’s report was very thorough, and it was also helpful to speak with him on the phone. He was very helpful, and recommended a specialist plumber to do further investigations (which are happening now) on a problem of high moisture levels in the wall next to a shower cubicle! Hopefully it is not a serious problem, but would not have been detected without Glenn’s Inspection. I also appreciated your efficiency too Natasha, in organising the Inspection very promptly.
Excellent service. Natasha kept me informed and updated so I knew exactly the progress of the process. Alan was an excellent communicator and punctual. The completed report was emailed to me the next day.
Thank you for a great service on the frame inspection of my new home, your inspector Gary did a very thorough job and picked up many items that needed rectified no matter how small some may have been. Would recommend anyone building to use this service, well worth the money.
Great service was provided for the slab inspection where 3 faults were detected. These mistakes would have been buried underneath the concrete where no one could see but were fixed before the pour. Thanks to The Inspection Hub.
Great service. We needed an urgent inspection due to selling our home and the inspector was there the next day and we received the report the day after. Extremely happy with the results and couldn’t ask for better service. Thank you
Thank you very much for inspecting the property so quickly and for sending through the report. The process was very seamless and we would be happy to engage your services if required for future properties.
Prior to our hearing in VCAT we engaged the Home Inspection Hub to assist with a VCAT Expert Report for our newly built townhouse. The process was extremely pleasant from the beginning. It was very quick and easy to obtain a quote to conduct the report. Once we decided to proceed, the Expert Witness was assigned quickly and came out to our property on time – actually 2 minutes early! The builder (Rohan) and plumber who conducted the inspection were very professional and knowledgeable. The reports they provided aligned with the VCAT requirements – which was important as this is a prerequisite to present in our hearing. Our Consultant Alvina was very helpful throughout the process. She was quick to respond to all emails/communications and ensured matters were resolved to the end. Our requests were always actioned promptly and professionally. I was surprised at the level of service in an industry (building) where sometimes service is perceived as lacking. Thanks again Rohan, Alvina and the team for your help and making the experience extremely pleasant during stressful times dealing with legal proceedings. I would happily recommended The Home Inspection Hub to anyone who requires this service.
We’ve been over the moon with the service and feedback that Frank has provided us on past inspections- it’s been a great experience.
Thank you so much for all your help. The service was amazing right from the get go. Everyone we dealt with was so thorough with everything and was done promptly, will definitely recommend!
Thank you for the report. We really appreciated your time and work!
We appreciated the very thorough inspection report with the detailed photos and explanation!
We really appreciate the quick turn around and quality of the report!
Thanks so much for your quick response time, your prompt attention to this is greatly appreciated. I really appreciated your good honest feedback- thank you so much!
Thank you so much for the quick email and thorough report!
Thank you for the inspection, we really appreciate your prompt service!
I really appreciated the prompt feedback and clear communication!
Thank you so much for your prompt and detailed reports. It has been a pleasure working with you all!
Thanks Garry! This is very comprehensive and exactly the kind of inspection we were seeking. You also got the report out to us quickly after the inspection which is appreciated! Thanks again!
We received a very professional vendors inspection of our property by Rohan (One of The Hub’s inspectors). Rohan explained the area that required our remedy ie maintenance before we considered the sale of our property. (It was) very helpful! In our view, we would consider Rohan to be a very good representative of your company. We were very happy with the inspection!
Very satisfied and was happy with the customer service. It was an easy process, the price was affordable and the service was friendly.
Thanks a lot for your time and help. You found all the defects which I could easily have completely missed. I’m so happy that you were there to help me. I’m so satisfied with your services.
Thank you for your service. Paul carried out an excellent inspection. (We are) very happy with his work.
The Home Inspection Hub were quick and easy to work with for our Owner Builder Defects report. From the moment I called them, we felt cared for and our individual needs were met. Our inspector came out and was very detailed in his investigations, he then provided a comprehensive report that was easy to understand. I couldn’t believe how fast it was received. I am so happy for the job they did and highly recommend to all those who need property inspection services.
I cannot thank you and your company enough for the excellent work done. You guys have made this building process so much tension free for me. (We) would love for people to know what excellent work your company does and how they take the stress away for first home builders.
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