Booking a pre-purchase inspection with The Home Inspection Hub is easy, but if you’ve never booked an inspection before, you may have some questions about the booking process and the way our inspections are conducted.
The Hub sales team are here to answer your most commonly asked questions.
Why should I get a pre-purchase inspection?
A pre-purchase inspection can identify issues or problems with a property that may not be apparent at first glance. Having this information gives you leverage in the price negotiation process, especially if the problems will lead to expensive repairs and upkeep over time. In more serious cases, you can avoid investing in a disaster.
I have booked and paid for my inspection. What happens now?
Once your booking is confirmed, we will arrange for a qualified inspector to come out and conduct your inspection. The inspection takes 45 minutes to an hour. Your inspector can then call you to give you a verbal summary of their findings. This is followed up by a written report that is emailed to you within 24 hours of the conclusion of the inspection.
The property goes to auction this Saturday. Is it too late to book an inspection?
If you need an inspection done before an auction, let us know, and we will do our best to prioritise the job. We understand the importance of having all the information before bidding at an auction. Ideally you call us on Monday or Tuesday, which gives us enough time to book an inspector, conduct the inspection and have the report to you by close of business on the Friday of the same week. If it’s later in the week, call us and we will do what we can to organise an inspection for you within the given timeframes.
How do I pay?
You can pay with Visa or Mastercard, or by direct deposit to our bank account. Once your payment is confirmed, we will book your inspection with one of our inspectors.
How quickly can you do an inspection?
The Hub will work with you to meet your requirements in organising an inspection. The typical turnaround is two to three business days after the inspection has been booked and payment received. If you need one sooner than this, let us know when you make your booking.
Will your inspector call our agent or do we have to?
Our inspector will contact your real estate agent on your behalf to arrange a suitable time for the inspection.
Can the inspection be done when a property is open for inspection?
We don’t recommend organising your inspection during an open for inspection. They are usually held on weekends and are conducted in half-hour blocks, which is not enough time for an inspection.
Does your inspection cover pools and spas?
Our inspections cover exterior areas such as paving, concrete and retaining walls. We don’t check pool construction or safety barriers for pools and spas, as these elements fall under a specific set of government regulations. New legislation surrounding pool safety came into effect on the 1st of December this year. Contact your local council for information on owner responsibility surrounding pool safety.
Can I meet the inspector on site?
You are welcome to meet the inspector at the end of the inspection. This is approximately 45-60 minutes after the inspection appointment time. If you are available to meet, your inspector can go through the report verbally and clarify each point raised. If you can’t meet on site, the inspector will phone you at the conclusion of the inspection. In both situations, the inspector will also email you a copy of the report.
How long will it take to get the report?
Your report will be emailed to you within 24 hours of the conclusion of the inspection.
I didn’t book a pest inspection, but my inspector found evidence of pest damage. What happens now?
During a pre-purchase inspection, if our inspector sees any evidence of pest damage or conditions conducive to pest, it will be noted on your report. This may include evidence of soft or hollow timber and entry points to the property. If you decide to have a comprehensive pest inspection conducted, we can recommend a reputable pest inspection company.
Do you check for asbestos?
If our inspector sees any signs that indicate there is asbestos present at the property, this will be noted on your report. The inspector will indicate what condition it is in and what action needs to be taken. We are not qualified to treat or remove asbestos.
Do you offer discounts for more than one inspection?
If you book three inspections with us in the same year, we offer a $25 discount on the third inspection.